We accept payment methods that guarantee security and convenience for the customer. Credit Card, Bank Transfer and PayPal are all gladly accepted. In the case of payment by bank transfer, we just ask that the wired amount is net of any exchange fees or bank commissions that the bank may apply.  

Bikes are equipped with two bottle cages (our full suspention MTBs only have one bottle cage mount), a pump, a repair kit with an inner tube and tire levers. Rental bikes are supplied without clip pedals (these must be chosen and rented separately, or you can bring your own). Alternatively, and at no additional cost, we provide standard pedals. 

As a form of self-protection against damage to the bike, and as with car rentals, the card details will be checked by communicating with the bank to which it belongs and performe a pre-authorization.

This transaction will temporarily block a certain amount (see below). When checking in the bikes, our Staff will check the bikes together with you. If everything is OK, the pre-authorization amount will be released immediately. 

Deposit by bike category:
- Aluminum road bike: €200
- Carbon road bike: €300
- Mountain bike: €200
- Touring bike: €200

Bicycle delivery is a service that is provided locally and depends on the capacity of our local staff. Usually the answer is that we deliver within a reasonable distance from our shops. It is not a service that can be sold through booking engine, like rental: it requires logistics and planning. If you need your bicycle delivered, contact us with all the details of the delivery and we will do our best to make it happen.

The delivery service starts from your nearest bicycle center. There is a delivery charge depending on the distance to the nearest bike center.

So far, we have managed to fulfil over 99% of delivery requests.

We have a large bike fleet, however we also get a large number of reservations and need to ensure each customer gets the specific model they request. In light of these challenges it is necessary to apply cancellation terms to bike rentals. They follow the same scheme as the travel policies:

In the event of cancellation without full or partial refund, you may use 50% of the payment for a subsequent trip within one year of the cancelled rental.

For long vacation stays, and for those who stay far from the bike center or bike stores (which is very common in Italy) we provide, upon request, a Cycling Pack that contains the following items:

- 1 water bottle
- 3 inner tubes
- 1 spare tire
- 3 energy gels

There is a 50 euro deposit on the Cycling Pack. When the bike is returned, the cost of used or unreturned items will be deducted from the deposit.

Prices for items in the cycling package are as follows:
- water bottle: € 5
- inner tubes: € 5 each
- spare tire € 27
- energy gels: € 2.5 each.

If equipment is returned unused, you will be refunded your entire deposit.

Unfortunately, Italian insurance companies will not cover the theft or damage caused to the bikes. Bicycle theft is rare here but we do have locks available for you to use. For customers who wish to further protect themselves from these eventualities, we suggest the subscription of a travel insurance policy in their country of origin.